Steven Chaffin
“I would like to nominate Steven Chaffin for an OWNit Moment. Steven called me to report his trailer brakes were locked up and would not budge. I gave him some tips to try to get them to unlock. A while later, he called me and said he had gotten 3 of 4 to unlock, but the last one was being stubborn. I encouraged him to try again. It was cold and miserable out, but he agreed to give it another shot without complaint. He was able to get the last brake to unlock and save us an expensive service call. It’s easy for me to sit in my heated office and give suggestions on how to get brakes unlocked, but it takes grit and toughness to be out in the cold actually doing the work. Steve exhibited both these qualities and saved his company money in the process. Thanks Steve!” – Jon Hohulin
Want to nominate someone at Nussbaum for an “Own It” Moment? Send your story to esop@nussbaum.com.
