If you want to get more done, go slower. That’s Jon and Adam’s advice, anyway.
Yes, the maintenance shop is bustling with repairs and PMs. Yes, unexpected issues tend to pop up. But the key to delighting drivers (and actually solving the root problem with their equipment) is to slow down, ask good questions, and listen. And take detailed notes.
Today, we’ll hear from Service Advisor Adam Kilpatrick and Maintenance Coordinator Jon Hohulin. This episode is full of practical wisdom for maintenance departments: how to serve drivers with excellence and integrity, setting up technicians for success, and minimizing equipment downtime. Plus, how drivers themselves can help their shop to accurately diagnose and fix issues, and what you can learn about a fleet simply by looking at their trucks.
Along the way, we’ll enjoy some laughs about a recent lawnmower deal that went bad and Jon’s Friday night faux pas with a radiator. Press play and enjoy!
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