Tech Appreciation Day 2025

A lot has happened over this past year, and in my opinion, it has been one of the most successful years for our shop family.

We kicked things off back in September of last year with the launch of the Hudson East Shop, bringing in heavy trailer work where we accomplished several firsts: nose replacements, side rails, side panels, roof sections, and even full roof replacements. The Heavy Trailer Shop was also able to generate over $27,000 in customer revenue, something we are excited to expand upon.

The new Unassigned Shop has allowed us to elevate our attention to detail when it comes to our New Hire drivers, streamlining the prep for their new equipment. We are also excited to be bringing more body work in-house and reducing external repair costs.

Over the past 12 months, the West Shop has performed 1,735 inspections, helping to reduce our vendor costs by a significant amount. Our tire program continues to pay off, with an additional $140k in savings year-to-date when compared to last year’s already impressive drop in tire costs. We also hit a record high in warranty receivables at $211k over the past 12 months, thanks to the in-house team increasing their focus and intentionality.

The Lytx rollout is nearly complete: we are just 5 trucks away from hitting 590 (and in just 6 months, I might add), which in comparison to previous projects is a huge success.

Our Master Tech Program launched in July with strong participation, and our roadside team extended their after-hours coverage to ensure drivers can reach a Nussbaum Roadside Coordinator 6 days a week.

Even with all of these changes, we’ve kept our focus sharp on warranty, inspections, and tires. This increased focus has allowed us to lower our CSA score from an already industry low score of 6 to a 3, the lowest in our benchmark group by a wide margin. Thank you to each and every one of you for the role you play in elevating our excellence. This year was a testament to what we can achieve together.

-James Grier, Director of Fleet Service

And now, enjoy some photos from our Tech Appreciation Day, where beautiful weather, competitive bags tournaments, and excellent grillwork all co-existed in one relaxing afternoon!

Shop Team Photos 2025

The Hudson West Shop Technicians
The Hudson East Shop Trailer Team
The Hudson East Shop Unassigned Tractor Team
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