Nic Riley

Congratulations to Nic Riley for winning the June DM of the Month award!

This month’s competition focused on average hold time. This is the time a driver spends on hold after speaking to an agent (not to be confused with queue time, which is how long they wait to reach an agent).

Nic crushed it with an incredible 2-second average hold time, compared to the team average of 28 seconds. That’s lightning fast! Way to go, Nic!

5-Time Champion

This marks Nic’s 5th win as DM of the Month! His consistent performance and team-first attitude continue to set a high standard for all of us. He’s a true example of dedication and excellence.

Next Challenge

Looking ahead, July’s competition will focus on fleet idle percentage. The DM whose fleet has the lowest idle time will take home the trophy next month.

Congratulations again to Nic!