Congratulations, Nussbaum Family! Thanks to your hard work and purpose-driven spirit, Nussbaum has received a Supplier Excellence Recognition Award from our largest customer, Caterpillar.
Awesome! What does “Supplier Excellence” Mean?
First, it means that Nussbaum ranks in the top 5% of Caterpillar’s suppliers worldwide. That’s no small feat!
Second, Caterpillar scores suppliers on seven “Excellence Pillars,” including:
- On-time delivery performance (this is huge) – we achieved 97.6% OTD!
- Network coverage – examining the reach of our service capabilities.
- Tools & Technology – are you adapting to new/emerging technology?
- Engagement & Collaboration – how closely we work with the CAT team.
- Quality – are we delivering products safely and providing accurate reports?
- RCCA Effectiveness – how well we respond to and fix service issues.
- Responsiveness – how well we communicate.
In each category, Nussbaum exceeded both the market performance and Caterpillar’s expectations! (see below). Our overall score was above the 90th percentile, placing us in the “Supplier Excellence” space.
THANK YOU!
We’ve said it before, but it bears repeating: your engagement and ownership mentality is what drives this level of customer satisfaction! Thank you for owning your work and striving to positively impact others. A special thanks to our professional drivers, dedicated account managers, and ops folks who service the Caterpillar accounts. We appreciate each one of you!
Pictures from CAT Visit
A few of our CAT partners visited Nussbaum on Wednesday, November 20 to present the award to our employee owners. Here’s a few pictures from the day—enjoy!
